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It was quick, easy, and painless! Great experience, and I would recommend Bernice to anyone.
Excellent from start to finish.
A very easy process with little stress
Absolutely superior, above and beyond experience.
This was my second time using UHM. Bernice is quite knowledgeable and helpful.
UHM stood up for us without us having to make any request for things to be done to get through any issues and to make the closing smooth. The staff was very helpful answering every question so the we understood it.
I have worked for UHM for 5 years now and love everything about it! SO when the time came to refinance my own loan I could not think of a better place to do it!
UHM provides wonderful customer support. We received our original loan with them; and when we decided to refinance we knew we wanted to continue with UHM because of their competitive rates and outstanding customer service. We are very grateful to Bernice Poteet.
Bernice was super responsive and helpful. I felt like she was upfront and honest about my best options during the process. I appreciate her professionalism and patience with me.
The experience refinancing my home was smooth even with the busy market. Bernice did a great job. I would recommend her to anyone.
As this was a repeat experience, my wife and I enjoyed working again with Bernice and the UHM team. We prefer working with people rather than a purely digital/anonymous experience.
Bernice is great. She is so very nice and gave me multiple options for refinancing my house. I also like the online loan processing.
Bernice was hands down the best part of our experience. Both times we have worked with UHM they have answered all of our questions, had the best customer service, and of course, had the best rates around. We are so pleased with our experience.
This is our third loan with Bernice. I used to work as a mortgage closer with B of A, and I can only say that Bernice is the best I have ever worked with.
UHM is fantastic, I want to call out the rep who has handled our original loans and our refi's, Bernice Poteet. She is fantastic and assisted from start to finish. She is top shelf professional, prompt, and hard working to get our loans taken care of. Keep up the good work!
Mrs. Bernice was very kind, quick, and easy to work with and I couldn't have asked for a better help!
Bernice Poteet made this a wonderful experience for me. The entire process was seamless with the ease of using the online platform.
My experience was excellent, fast, smooth, and professional. i can not imagine any easier way this could have been done for me and they assisted me above and beyond my expectations.
Much better than I imagined. The mortgage process can be painful, but Bernice put in the effort and hours to make it easy for us. Very responsive to questions or issues and was able to predict friction points and provide guidance through the inherent hiccups. This was the easiest mortgage I've ever done. Thank You for keeping the stress level to a minimum!
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