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Bill and his team went above and beyond to try and make the process quick and efficient. They shared best practices on how to avoid delays in getting approved, consistently communicated throughout the process via emails/phone calls, and were open to all questions. I would highly recommend them.
Bill worked to get us the best rate possible. His office was very friendly and efficient with getting us information for our loan. The process was very pleasant. Would recommend to others.
It was a pleasure to have the expectations so clearly defined. I found dealing with an Experience Professional who was able to define not only what I should expect, but what he expected of me to ensure a smooth transition into home ownership. The Communication was excellent.
Working with Union Home Mortgage was very easy. They communicated with us daily, they kept us up to date and made sure everything was done on time. We got to close on our house a week earlier than projected. Everyone was very friendly and willing to answer any questions we had.
[I had a] wonderful experience whenever I called for anything. I was promptly called backed and Bill worked with me for 2 years so that I could become a homeowner. I will be sending him business. Thanks to the whole Elyria office.
It was a great and painless experience
It was a pleasure to work with Union Home Mortgage and their team. I felt very comfortable in asking questions. I always got a response. I would definitely recommend them.
Was my first large home loan and they were good. There is a lot to do and information to give but they explained the steps well. They dotted their I's and crossed their T's which only increases your confidence in them. Was a good experience.
Union Home Mortgage thoroughly looked into the best options for my home loan and were able to get my monthly payments exactly where I wanted them. Every person in their office was extremely responsive to any question that I had and I never felt like I had to wait or like I was being ignored.
We were worried that we wouldn't be able to get it done in the time frame we had, but the team made a difficult situation so much more efficient and even more pleasant than we ever imagined.
The experience was great! Bill and Emily were very informative, and easy to work with. The mortgage process went super smooth and fast because they know how to do it right! Give Bill a call and tell him Linda sent you!
Very good experience! Simple e-signing of docs along the way too. Early in the process, both Bill and his son Kyle were quick to respond to requests and questions no matter what time of day! Never let me down or kept me waiting.
I had a wonderful experience with UHM. Everyone I worked with was very friendly and helpful, and they made the process very easy and less stressful!
Easy, helpful, knowledgeable, and took a lot of stress away.
Our overall experience was great! Bill and his team were wonderful and we appreciate all they did!
I was in this business for 28 years, and this experience went very smoothly and fast. A lot has changed, but I think for the good. Bill and Judy did a fantastic job and were very helpful.
It was fantastic. I had no idea how any of this process goes and was delighted to be surrounded with such professionals who knew exactly what to expect and when.
My family has used UHM for every home we have bought and also when we refinanced. We value the working relationship we have with Bill Dicapua and Emily. Bill Dicapua goes above and beyond and really cares for his clients' mortgage needs. Whenever we had a question, we got quick responses.
Very easy, encouraging, professional, fast, and efficient.
Buying a house is a big decision in a person's life and loan processes are a very key part and difficult for someone who's buying the house. You guys make that very easy and educational for me, only first loan and my refinance. Thank you.
Great experience, thank you for the help!
Excellent from start to finish.
Great experience from start to finish.
Very good experience and easy to work with.
It was a great experience. This was a great choice for us during this process. Everyone was super nice!
Emily and Bill were great!
Overall the refi went smoothly.
Great communication from everyone. Bill & Emily were spectacular to work with!!!
The process was easy and smooth.
I would use UHM again.
Great experience. It's good to have a group that I feel confident and familiar with.
Excellent and we send all our customers to Bill D.
Great experience-friendly and efficient.
Great - Bill and Judy were awesome along the way thanks.
Bill DiCapua and his staff made this a wonderful experience and who would think going through the mortgage process in building a new home can be desirable. But Bill and his team did! Thank you!!!
It was excellent, your employees were working overtime and did high quality work to contribute so that we could buy our new house. Thank you very much.
Helped us all the way through the loan process.
Very happy with everything. Thank you.
Quick and professional service with a knowledgeable team who made it an easy and enjoyable experience. A wealth of knowledge about all types of loans, including VA loans. They clearly have a lot of experience.
Amazing! Everything went smooth and quick. There were no surprises because they kept me updated the whole time and were quick to respond back to me if I had any questions.
This was a great overall experience. The whole process took less than 30 days.
I had an excellent experience with UHM. The process flowed smoothly from start to finish.
It was a great pleasure at any time in the future I need to purchase a home I will use Union Home Mortgage and I will also let my family and friends know what a pleasure it was to work with you guys
We were totally satisfied with our experience with UHM. I have referred friends to UHM and will use them again if needed in the future
It was an excellent experience as a first time home buyer. Bill and team did a great job of preparing me for the process and this continued throughout, all the way up to closing. I highly recommend working with them.
UHM provides excellent customer service and always addressed any questions in a timely fashion. Bill and his team are a pleasure to work with!
The team was amazing! They have made it a very easy process for me to get qualified and approved to build our new house! I would recommend them to anyone and have done so!!
Bill and the UHM team have once again done an exceptional job for us. They make the refinancing process understandable and smooth with clear and responsive communication and a helpful attitude. We recommend Bill and UHM to everyone we know!
That everyone made the experience very relaxing and the process was very smooth. Answered all of our questions. I have told my son-in-law about you.
I knew prior to going into the relationship with Union Home Mortgage I was not gonna have problems and I didn’t wanna make it a purchase. It’s huge not to have drama during the mortgage process.
Professional group throughout. Any questions I had were always answered with a fast response.
It was a great experience and Bill is very good at explaining everything along the way.
With this being my first home purchase, Bill DiCapua and Emily Gardner made this a seamless experience. From their vast knowledge of the industry, to the charismatic people that they are, I knew I was in great hands. Bill and his team are making a positive impact and changing people’s lives.
I had a great experience with UHM. Everyone I worked with was friendly, kind, and responsive. I'd definitely recommend them!
The entire process ran smoothly. There was excellent communication and responsiveness. I knew exactly what stage my loan was in weekly.
From our first meeting with Bill to our communications and updates from Emily they created a seamless process that made us feel empowered and knowledgeable.
Bill DiCapua was very great to work with. Very nice and knowledgeable. He was easy to get in contact with when ever I needed to. Got us a really great rate plus other great discounts for first time home buyer’s.
There is not one thing I would change about my experience. In fact, I’ve already recommended Bill and UHM to friends who are looking to purchase within the next year.
Refinancing at this time was good. Overall experience with UHM was great.
My overall experience to this point has been great. Bill and his staff have been wonderful. When talking to Bill and/or any of his staff we were made to feel as if they were just as excited about us reaching the next step in the process as we were.
My experience was wonderful. Everyone was so helpful and knowledgeable with every question I had. We couldn’t have asked for a better experience for our first home purchase!
Extremely pleased! Emily and Bill are diligent, conscientious and knowledgeable. We were informed through the entire process.
This was my second time working with UHM and the process was just as simple, seamless, and enjoyable as the first. I cannot thank the UHM family enough.
Everyone claims to offer impeccable customer service, but Bill DiCapua and Emily Gardner are the best in their field. Respectful, accurate, efficient and wonderful to work with. They are the best in the business. Excellent on all levels.
Outstanding customer service. Friendly, knowledgeable and helpful staff. Made the process easier to navigate with less stress. Thank you Bill DiCapua and your team!!!
As first time home buyers Bill and team made this experience very easy. Everything was explained very thoroughly and if we had question they were a call away. Every week we would get an update on the status of our loan which was nice. We are happy we went with UHM.
Taking out a loan really isn't fun, but working with Union Home Mortgage made it the best it could be! The people are great. Bill worked with me individually and broke down the numbers in a way that made sense to a 1st-time homebuyer, and Emily was nothing short of amazing with how quick and responsive she was to my emails and calls. I really appreciated that.
My experience was great. Very friendly and fast service. Everything went smooth as promised and closed on time. Would highly recommend.
Everyone was perfect! Emily kept in touch weekly and answered emails almost immediately. Kyle stepped in to help when he was needed and Bill got us pointed in the right direction and hooked us up with a great realtor!
Excellent service! Emily was amazing to work with along with the rest of the team. Thank you for making this a stress free process.
Incredible! This is one I will never forget and I can promise if I ever need anything or am looking towards a new home they will be my first and only call!
UHM was a great choice. Their team made me feel comfortable throughout the process and was prompt at returning my questions.
Very friendly, knowledgeable and great experience. It was the one thing through our building experience that went smooth!
Excellent, professional, knowledgeable, friendly, and courteous!
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