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Lauren was absolutely fantastic! She was always very good about getting back to me with any questions I had. I can’t say enough good things about her. She made me feel like I was a friend and not just a customer.
We were very informed throughout the process and everyone we dealt with along the way was great.
Everything was handled fantastic. I look forward to doing future business with Union Home Mortgage.
It was great! They handled everything and not only explained it all to me, but also walked me through the entire loan process!
Very good staff! UHM made the house buying process a breeze!
Everything was great, everyone was incredibly helpful and accommodating. Unfortunately, I'm sure Brian and Scott will long be retired by the time we'll be looking for a new home.
Very informative and helpful with questions and very detailed in their explanations! The experience went very smoothly!
I’m pleased with the process, the education and the communication from start to finish.
Great staff and team. They take the time to hear out your goals and any concerns throughout the entire process.
Everyone from start to finish at Union Home Mortgage was excellent. My experience with each member of the team was well received. Working remotely, I never had a problem connecting with a team member when I had a question. If you are new to home buying I highly recommend this group.
The team that worked on my loan was top notch, professional, and courteous. This has been my fourth loan with Union Home Mortgage. If I ever need another home mortgage loan, I will be coming right back to Brian and his team.
UHM team was very professional. Great experience throughout the whole process.
Brian Smith and his team are the best! The entire team is first class and communicates well throughout the process. It felt like doing business with friends!
The entire staff was courteous and very helpful. Always available to discuss ANY question. Sometimes I’d call with a question, hang up, and immediately have to call back with another question. I never felt it was an imposition.
I have worked with Union Home twice and have been completely satisfied with the service each time.
Excellent, professional and personalized!
We are overall very satisfied with the whole experience. The UHM team has been extremely helpful throughout the whole process. I know who we will use for any mortgages in the future. Thank you!!
I would recommend Union Home Mortgage to anyone looking to buy a home. It was nice to see that they actually cared about us during this process and we weren't just another loan to close. They took the time to inquire about why we were purchasing and what our goals were.
Very good experience, great customer service and friendly staff. Also very professional!
Repeat customer, several times. The Brian Smith group has always worked together like a well oiled machine. Nowhere else that I would consider with my mortgages!
Wonderful. Easy and painless process.
Very respectful and responsible! Quick with response and answers to our questions.
The entire team was available and helpful with the entire process. They did some serious homework to get us in the door then took the reins through the rest of the process. Finding a home you love and knowing you have a team who will do everything they can to get you into that home is priceless!
The Brian Smith Group Union Home Mortgage has been great to work with! The communication throughout the whole process was great. With being the first time I went through a home buying experience they made it easy as 1-2-3. Thank you for your work on getting us in our dream home!
This was a quick and easy process! Everyone was friendly and courteous! If I ever had any questions, someone always got back to me in a timely manner.
UHM is a great service and highly recommend them!
I am very pleased with both my mortgage and my mortgage refinance. Scott did an excellent job of communicating, and was easy to get ahold of. Overall I am very happy I chose Union Home Mortgage!
All of the members of the team at UHM worked with us detail by detail to ensure we were comfortable, informed, and excited by the home-buying process.
All personnel were courteous and helpful. Process was easy and timely. We appreciated all the help especially in this uncertain time of the pandemic.
Everyone I worked with was fabulous. I knew all the information as it was happening. All of my questions were answered. Very knowledgeable and polite staff. Returned phone calls in a very short time. Also communicated via email. Very nice company and would definitely refer to others. Thank you.
Your time and efforts are greatly appreciated!
They were incredibly efficient and friendly. The whole team worked to get us to close on time and was always ready to help with whatever I needed. They worked hard to make sure we were having the best experience possible!
A flawless experience that helped me understand every step of the way with clarity.
The team at Union National was great. The communication was excellent every step of the way. We felt like they looked at all the options available and directed us to the best option that met our needs.
I felt like UHM cared that we were able to save money by refinancing our mortgage and that is a big deal.
The customer service was great. The advice was great. I don’t think there is anything I would change about my experience.
From the first phone call. Everyone was very helpful and knew what info they needed to get the process going. And each step of the way received emails letting us know the status.
Our overall experience with UHM has been great. We used them for our initial home purchase and for 2 refinances. Each time has been great and working with the same people is a wonderful feeling. They truly want to help you and get the best rate for you. They appreciate your time and work very fast.
The perfect process! From the first call to the last, everything was just the way a home buyer would ask for. Prompt returns of phone calls or emails, super friendly, actually listens to the buyer. UHM ask questions about life planning short term and long term.
We have worked with the Brian Smith group twice now and both experiences were great. They made things simple on our end and were in constant communication with us through every part. I would definitely recommend anyone buying or refinancing to use the Brian Smith group of Union Home Mortgage!
Absolutely wonderful! Process went very smooth and all individuals were extremely friendly. I've already recommended Brian Smith Group (UHM) to a couple of other individuals.
My overall experience with Union Home Mortgage was amazing. All agents were kind courteous and well knowledged. They never pressured me to make a decision I didn't want to on the spot. They answered all questions in a timely manner. I would refer Union Home Mortgage to any family or friends.
I am very impressed with everyone I had communication with. I especially liked the process and updates that were available to me. Would not hesitate to refer friends to utilize Union Home Mortgage.
It was a great experience from start to finish. I felt informed and knew what was happening each week by emails and phone calls.
The people at UHM make all the difference- it was a pleasure to work with everyone there.
Overall, the experience with UHM was great. At all levels of the process, I thought everyone was knowledgeable and very professional. It appeared that everyone knew their roles on the team and performed to the best of their ability. Thanks UHM.
We were highly impressed with the level of care and assistance that we were given throughout our entire home buying process. The information and walk through of the entire process was greatly appreciated. We were able to know what to expect.
From start to finish I felt taken very taken care of. Each person I spoke to was super personable and made my first time home buying process so stress free.
The people at UHM are your strength. They are always courteous, always helpful, always responsive, and I appreciate how normal they are. They talk to you like a friend and neighbor, not just a client, and I appreciate that so much.
The staff was very hands on, incredibly knowledgeable, extremely friendly and helped save me from a disastrous home sale. Thanks to the whole team!
Great and knowledgeable people. They make the whole experience as easy and painless as possible. Overall excellent working with them.
Union Home Mortgage and the Brain Smith Group have been a pleasure to work with. They are honest and quick to answer any question you have. I enjoyed being able to submit all documentation online and closing at my house.
Great experience. We kept changing things up as we progressed and I felt like we were completely covered and I had full confidence in your team the whole time. Great work!
Union Home Mortgage provided efficient and flexible service to us in our home search and buying process. They helped us set up our first time home buyers grant and structure our loan in the best way for us. Union Home Mortgage answered all our questions and were patient with changes throughout the entire process.
Union Home Mortgage was great from start to finish! Information was always at the ready and we were always aware which step of the process we were in. Everyone we talked to was friendly and knowledgeable. We loved our experience and will definitely use and refer them in the future.
I love UHM. I have used them for my original home loan and again with my refinance. The entire team, Scott, Dianne and Jennifer were amazing all the way through. I truly appreciate all of your help.
Excellent. Everyone was so kind, easy to talk to, and they will take the time to explain any questions you have no matter how small they may seem.
It was excellent in every respect; it was easy to upload the documents needed and the personal touch was always there.
Excellent. I plan on referring them in the future. Brian, Ken and Scott were great to work with. Buying a home is a huge step for me personally. Union Home Mortgage made sure I am going into the commitment with knowledge and confidence. They never hesitated to explain things to me, and were always there to answer any and every question I had.
My overall experience was great with constant communication. Our loan officer was with us every step of the way and when we had told him we needed the loan to close on a certain date he met the challenge. And I want to thank him and you guys for everything!
It was a pleasure doing my mortgage refinance with all of the employees at UHM. Every detail was explained by each employee throughout the process. Diane is a pleasure to work with, and her attention to detail is top notch. I also would like to mention that she made herself available no matter what the time of day may have been. Her dedication and commitment to not only myself, but to the company was superb. Thank you for another excellent experience with UHM.
My experience with UHM was more amazing than I could have asked for! The process was simple, easy, and moved quickly. Every loan officer I spoke with was very helpful in answering my questions and making the process clear and simple. I appreciate everyone who made this possible for me!
My experience was very good, the closing process went extremely fast, the team helped me through the process and made a plan that fit my goals.
These folks are awesome! They walked me through the entire process! I never felt like somebody was ignoring me or didn't want my business. The courtesy level was off the hook!
Very responsive! Very friendly! Very knowledgeable! Zero surprises throughout the entire process!
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