I had a great experience. John knows the business extremely well and made it very convenient with the mobile app and tutorials. Would highly recommend him to friends and family.
Fast, fair and effective.
My overall experience was an excellent one. John told me what was available in detail and I got just that. John told me exactly what he needed from me and I got it to him; there was no back and forth on something he forgot to mention. John is extremely professional and excellent at what he does.
John Willoughby provided excellent service with our initial home loan and was chosen again for this refinancing process due to his timely answering of questions and providing documents, friendly service, and wealth of knowledge of the loan process. THANK YOU!
It was a superb experience from start to finish. John helped us every step of the way and was always very friendly and timely.
John was very easy to communicate with and was very transparent with us throughout the whole process. We really appreciated his expertise and his approachable demeanor when it came to such a stressful experience like buying our first house. Very happy with everything! Thanks John!
I loved that I received videos along the way via email explaining where I was at in the loan process. John was very informative too. Great customer service skills and moved the process along as quick as possible. Overall a great experience.
I explained what we wanted to accomplish by executing a refinance and I asked what our options were. John at Union explained the status, the process and the options and then John and Union Mortgage followed through just as planned.
We have always been treated with the utmost courtesy and friendliness from UHM. Our broker, John Willoughby needs to be commended for his loyalty and dedication to serve the client with speed, courtesy, and respect.
I have been involved in buying houses before and this was the easiest process of all of them.
This was by far the best example of a professional organization taking every step to ensure that there clients completely understood the process making it a pleasurable experience.
Already referred my son who used union home for his refinance, I never hesitate to refer when I find someone interested in a mortgage or refi.
The experience was so easy, thanks to the hard work of our agent. I will tell anyone wanting to buy a new home to contact my agent and UHM for their home buying experience.
I love the experience and the attention that was given to my mortgage refi. Thank you for everything!
It was fantastic. Gave great advice and helped with every step in the process.
It was great! John Willoughby was available all the time to answer any questions we had, or to walk us through the process. We got email updates, also, telling us where we were in the process.
I’m so grateful to know and trust John. Buying and refinancing a home can be confusing and scary, but he knows what he’s doing and it put me at ease. He explains things in simple terms and answered all of my questions. Refinancing with Union Home Mortgage was so easy!
Great experience! Past customer, several times, due to knowledge of loan officer and convenience of providing documents. Also, if new to home loan application process, the videos are informative.
UHM has been above and beyond helpful, and widely efficient in processing our mortgage application. I will definitely be recommending them to anyone i know looking to buy a home.
I was surprised at how easy the mortgage process actually was. I thought it would be a daunting task, but UHM really made it simple. With the ease of uploading things online as well as being able to e-sign, I didn't have to make multiple trips to sign and turn in paperwork.
It was a very good experience. Union Home Mortgage professionals were helpful and knowledgeable and were able to expedite my loan as quickly as possible.
John has helped us multiple times now. His knowledge of the business is second too non. He makes sure the process is as easy as possible with a lot of communication.
John was very professional, but put a personal touch on my refinance. He would text me with a heads up…sent you an email, please review. I usually checked my emails once a day, so texting me with heads up was priceless!
It was a pleasure and a great experience. Would highly recommend John Willoughby to anyone. He was quick, professional and extremely knowledgeable and helpful. It truly was a great experience.
Excellent communication! John was always available for questions or concerns and closed our loan in a very tight window.
He did a great job, as he always has in the past. Everything ended up costing less than originally quoted which is great! John works at all hours to ensure you receive the best service.
My experience was excellent because of the superior service by John!