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Suzanne is very knowledgable and I am able to trust her.
We chose Union Home Mortgage because we knew they were trustworthy. The best part of our loan experience was working with our loan officer. She worked hard to make sure the process went smoothly. We were impressed with their quality of service and can't think of anything they could do to improve.
Ky and Teresa L.
Again, all my concerns were addressed no matter how many times I called in. Courteous and professional.
Application process was easy and the staff explained everything.
My experience with UHM was amazing. I felt like I was a top priority for my loan officer. Everything was very timely, and I was even able to close early! I would 100% recommend this company to anyone looking to make a loan.
Our experience with Union Home Mortgage, particularly with Suzanne Ruch, was top notch! I think it would be hard to live up to their standards of availability, courtesy, and transparency. I would highly recommend them to friends and family!
Knowledgeable, professional, and communicative!
Great experience. Would recommend to friends and family and would certainly do business with them again.
The entire process went smoothly with superior communication, the response to questions were immediate, and the resolution was prompt. BEST HOUSE-BUYING AND CLOSING EXPERIENCE EVER!!! This is our fourth home purchase and it went more smoothly than the previous three!
This was a rough closing because of some appraisal issue, but UHM took such good care of the situation and kept me updated throughout. I am very glad my realtor recommended them to us. We had a very smooth transaction because of UHM. I wouldn't want to go with anyone else.
Suzanne Ruch with Union Home Mortgage is your go to gal! She will get it done in a timely manner, let you know of any bumps in the road, is easy to access/call, and keeps you updated at all times. She breaks down your loan estimate for you in simple terms. Hands down, the best!
Working with UHM was a great experience for me! Suzanne walked me through every step of the process and made what could have been an overwhelming process a breeze! She was always available to answer my questions and assist me with anything. Very professional as well as personable.
10 out of 10 experience working with Union Home Mortgage. We felt taken care of every step of the way and we are extremely happy with the rate we got as well.
Fantastic! The phone app is user friendly and the emails with videos make it easy to follow along throughout the process.
We could not have been happier with our refinancing experience. Suzanne Ruche made the process as painless as possible. We almost didn’t refinance (even though our interest rate was about 1.5% above current rates) because we didn’t want to go through the process. I am so glad we did!
Excellence in every step of the home buying process!
Process from beginning to end was very smooth and pleasant.
I appreciated the fact that we could call anytime with questions and get our refinance taken care of quickly and efficiently.
She let us know everything that needed to be done and made sure to communicate with us every step of the way. There is no doubt that you won't find someone as willing to go above and beyond for a customer.
From the first contact, I was able to contact the loan officer at any time. She worked around work/school schedules and provided important information. She was able to answer any questions that I had and worked well with our real estate agent.
My overall experience with UHM was extremely pleasant. Suzanne made this process a breeze.
Smooth sailing always with Suzanne at the helm. Has done a few of my daughter's loans so well that there was no one else with whom I would have entrusted the refi.
Mrs. Suzanne Ruch was our lender and she was absolutely amazing in helping us every step of the way explaining and executing everything she said.
Excellent, Suzanne very professional and nice the whole way through. Made the process seamless. She handle any issue with little effort on my part and always let me know exactly what she needed to keep things moving forward. Easy!
Our experience with Suzanne was seamless. She communicated every step thoroughly and ensured we had easy access to everything. Whenever we had a question, she was there with a text or phone call. We were blessed with a great customer service experience!
My overall experience was awesome! Suzanne was always available and provided accurate information that was timely and straightforward. She was upfront with the loans I could or couldn’t apply for and she was very knowledgeable about every step of the process.
I am a past client of Suzanne’s from 2009. She helped me through every step then and she repeated that this time also. I plan to build in the near future and she will be there for that one too.
Great experience. Suzan knew what we were looking for and she provided us enough information to get ready for closing.
10/10 would recommend to anyone. Mrs. Suzanne was great throughout the entire process and the app is user friendly and straight forward
Great experience!! The whole process was made super simple and easy for a newly married couple buying their first home.
The service provided at Union Home Mortgage was second to none. My loan officer, Suzanne Ruch, seemed to care about me as an individual. She understood my needs and addressed each one. My home buying process was much easier because she was involved!
Best and easiest mortgage experience. Was extremely impressed with the entire process. Will definitely go to Suzanne again.
We are beyond pleased. Suzanne was always ready to answer the phone and was very patient with us.
If every company operated this way and had such caring individuals like Suzanne, the world would be a lot easier to take on.
It was super easy. Suzanne is always available to communicate with and always responds in a timely manner. Extremely satisfied all around.
Suzanne Ruch is top notch. UHMs service reps were very polite, helpful, and expedient. The online application process was a breeze. Couldn't be happier.
Great experience, this is the second time I’ve used them in the same year, just 7 months apart, and both times were great!!
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